Refund Policy

Last updated: October 13, 2026

1. Overview

We want you to be satisfied with RoutineCode. This policy explains when and how you can request a refund. Payments are processed by Lemon Squeezy, our merchant of record, and approved refunds are returned through the original payment method.

2. Subscriptions (Pro & Team)

You may request a full refund within 14 days of your initial subscription purchase if you are not satisfied. After 14 days, subscriptions are non-refundable for the current billing period, but you may cancel at any time to stop future renewals. Renewal charges are not refundable once the new period has begun, unless required by law.

3. One-Time Credit Packs

One-time credit packs ($5 / 50 credits) can be refunded within 14 days of purchase if the credits have not been used. Once any credits from a pack have been consumed, that pack is non-refundable.

4. How to Request a Refund

Email support@routinecrew.net from the address associated with your account. Include your order details and the reason for the request. We aim to respond within 2 business days.

5. Processing Time

Once approved, refunds are issued to your original payment method. It may take 5–10 business days for the amount to appear, depending on your bank or card issuer.

6. Exceptions

Refunds may be declined in cases of abuse, fraud, or violation of our Terms of Service. Credits earned for free (e.g., via social sharing) have no cash value and are not refundable.

7. Contact

Questions about refunds? Contact us at support@routinecrew.net.